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ALL SALES ARE 100% FINAL NO REFUNDS, RETURNS, OR EXCHANGES. IF YOU NEED ANY ADDITIONAL DETAILS BEFORE PLACING AN ORDER WITH US PLEASE REACH OUT VIA INSTAGRAM DM @LOSTFILESNYC.
WE ARE ALWAYS OPEN TO TAKING ITEMS IN ON CONSIGNMENT. TO CONSIGN AN ITEM WITH US PLEASE MESSAGE US ON INSTAGRAM @LOSTFILESNYC WITH PICTURES AND DETAILS. OUR CONSIGNMENT RATE IS 30% ON ANY ITEMS UNDER $5000. ANY ITEM OVER $5000 IS 20%.
SECURITY DEPOSIT
A REFUNDABLE SECURITY DEPOSIT EQUAL TO 100% OF THE ITEM’S RETAIL VALUE IS REQUIRED AT THE TIME OF RENTAL.
DEPOSIT REFUND & RENTAL FEE
ONCE THE ITEM IS RETURNED WITHIN THE RENTAL PERIOD AND INSPECTED TO CONFIRM IT IS IN ITS ORIGINAL CONDITION, 80% OF THE SECURITY DEPOSIT WILL BE REFUNDED.
THE REMAINING 20% OF THE DEPOSIT WILL BE RETAINED AS THE RENTAL FEE.
RENTAL PERIOD
ALL RENTAL ITEMS ARE DUE WITHIN FOURTEEN (14) DAYS FROM THE ORIGINAL RENTAL DATE.
LATE RETURNS
ITEMS RETURNED AFTER THE 14-DAY RENTAL PERIOD WILL INCUR A LATE FEE OF 5% OF THE ITEM’S RETAIL VALUE FOR EACH ADDITIONAL DAY THE ITEM IS OVERDUE. LATE FEES WILL CONTINUE TO ACCRUE UNTIL THE ITEM IS RETURNED.
ITEM CONDITION
ALL RENTAL ITEMS MUST BE RETURNED IN THE SAME CONDITION IN WHICH THEY WERE RENTED, EXCLUDING NORMAL WEAR. IF AN ITEM IS RETURNED WITH EXCESSIVE DAMAGE, STAINS, MISSING COMPONENTS, OR IS DEEMED BEYOND REPAIR, ADDITIONAL CHARGES MAY APPLY AND MAY BE DEDUCTED FROM THE SECURITY DEPOSIT. IF REPAIR OR REPLACEMENT COSTS EXCEED THE DEPOSIT, THE RENTER WILL BE RESPONSIBLE FOR THE REMAINING BALANCE.